Frequently asked questions

Brydge automatically transforms order files from any format into clean, ERP-ready data. Think of it as your intelligent order processing assistant that never sleeps, handles any file format, and eliminates manual data entry.

Brydge uses advanced AI to process orders in three simple steps:

1. 01 Accept any format — Upload files in CSV, Excel, PDF, email, or any other format. No templates required.
2. 02 AI validates with confidence — Our AI doesn't just process, it validates every field with match confidence scoring so you know the accuracy level.
3. 03 Export anywhere — Send clean data directly to your ERP/OMS via API or file export in your exact format.

Brydge is perfect for:

• Brands — processing thousands of retailer orders without adding headcount
• Retailers — submitting purchase orders to multiple suppliers
• Agencies — managing order processing for multiple clients

Brydge checks every field against your product catalogue and business rules, and shows how sure it is of each match, so you can see exactly where every value came from. Anything it is unsure of is flagged for a quick review before it reaches your systems.

ChatGPT is to Brydge what Google Sheets is to Xero. You wouldn't run your accounting in a spreadsheet because spreadsheets don't understand accounting. They can't reconcile bank feeds, calculate VAT returns, or flag duplicate invoices. You need a specialist, not a generalist.

Same principle here. ChatGPT doesn't know your product catalogue, can't match a retailer's shorthand to your actual SKUs, and has no concept of your ERP's required format. Brydge is purpose-built for wholesale. It learns your catalogue, validates against your real data, scores every match with confidence levels, and exports directly into your systems.

Brydge accepts virtually any format including:

Brydge connects with all major systems including NetSuite, SAP, Microsoft Dynamics, Oracle, Shopify, Magento, QuickBooks, and 50+ others. We also support custom integrations via API for proprietary systems. If you have a specific system, contact us to confirm compatibility.

Brydge supports multi-language order processing (English, Spanish, French, German, Italian, Portuguese, and more) and automatically detects and converts between currencies. Our AI understands context in different languages and normalises data to your preferred format.

Yes. Brydge is SOC 2 aligned and designed with EU and UK data protection in mind. We comply with the EU GDPR and UK GDPR. Your data can be stored and processed within the UK/EEA where required. We use enterprise-grade encryption (AES-256) for data at rest and in transit. Your data is never used to train our AI models, and you retain full ownership. Where data is transferred outside the UK/EEA, we use appropriate safeguards such as UK International Data Transfer Agreements and EU Standard Contractual Clauses. Enterprise customers can discuss on-premise or UK/EEA-only deployment options.

Yes. Brydge is built to scale. Our platform processes over 10 million orders annually for our customers. Whether you process 100 orders per month or 100,000, Brydge handles the volume with the same speed and accuracy. Enterprise plans include dedicated infrastructure for guaranteed performance.